AVE

Service Provider: AVE S.p.A.
Website covered by this statement: ave.it
Last updated: June 29, 2026
Accessibility reports contact: privacy@ave.it

1. AVE S.p.A.’s Commitment

AVE S.p.A. is committed to making its website accessible, inclusive, secure, and usable by the widest possible audience, including people with disabilities, in accordance with the principles of Law No. 4 of January 9, 2004, Legislative Decree No. 82 of May 27, 2022, where applicable, and the reference technical standards for digital accessibility. Accessibility is considered an integral part of the quality of AVE S.p.A.’s digital services and is pursued through progressive verification, correction, technical updating, and user experience improvement activities.

2. Reference Standards

In the management and evolution of the site, AVE S.p.A. takes into account, where applicable, the following references:

• Web Content Accessibility Guidelines, level A and AA, according to the technical standard referenced by national legislation and guidelines;
• European technical standard EN 301 549, for aspects applicable to websites, digital content, and ICT services;
• Law No. 4 of January 9, 2004, and related AgID Guidelines on the accessibility of IT tools;
• Legislative Decree No. 82 of May 27, 2022, implementing EU Directive 2019/882, for products and services that may fall within its scope;
• EU Regulation 2016/679, “GDPR”, and Legislative Decree No. 196 of June 30, 2003, for the processing of personal data related to reports and contact channels;
• Legislative Decree No. 138 of September 4, 2024, transposing the NIS2 Directive, where AVE S.p.A. is subject to NIS regulations or intends to adopt its principles as digital security best practices.

3. Compliance Status

The ave.it website is part of a global technical restructuring and technological update plan, undertaken by the company also to optimize the digital accessibility and inclusivity of its IT services. Alongside this redesign process, AVE S.p.A. is carrying out verification, maintenance, and improvement activities aimed at increasing the site’s compliance with applicable requirements.

Declared status: partially compliant, technical evaluation in progress.

The site may feature content, components, or functionalities that are not yet fully compliant with accessibility requirements, also due to progressive technical updates, historical content, documents not natively accessible, elements provided by third parties, or temporary limitations of the platforms used. AVE S.p.A. is committed to identifying and progressively removing the detected accessibility barriers, prioritizing interventions that have the greatest impact on the use of content and services by users.

4. Potentially Inaccessible Content

Pending the completion or update of technical checks, some areas or contents of the site may present critical issues, including, but not limited to:

• PDF documents, catalogs, data sheets, or materials published in the past that are not fully accessible;
• multimedia content lacking adequate text alternatives, subtitles, or descriptions;
• images, icons, or graphic elements lacking fully descriptive alternative text;
• interactive components, forms, menus, or filters that may not be fully usable via keyboard or assistive technologies;
• content or features managed through third-party providers, plugins, chats, video players, external platforms, or embedded services;
• possible rendering differences on specific combinations of browsers, devices, or assistive technologies.

The presence of such elements does not imply a waiver of accessibility, but identifies areas of intervention subject to progressive adaptation.

5. Adopted Measures and Improvement Plan

AVE S.p.A. adopts a continuous improvement approach to digital accessibility, which may include:

• periodic verification of pages and main navigation flows;
• progressive correction of markup errors, semantic structure, contrast, labels, focus, and keyboard navigation;
• review of textual, graphic, and documentary content;
• attention to compatibility with assistive technologies;
• training or awareness-raising for subjects involved in the production and publication of digital content;
• accessibility evaluation in new developments and site updates;
• management of reports received from users.

AVE S.p.A. may update this statement following technical audits, regulatory changes, site evolutions, or implemented improvements.

6. Feedback and Barrier Reporting

Users who encounter difficulties accessing the content or services of the ave.it site can send a report to the address: privacy@ave.it. To enable effective handling of the request, the user is invited to indicate, if possible:

• the page or section of the site involved;
• the problem encountered;
• the device, browser, or assistive technology used;
• any suggestions or specific needs;
• contact details to receive a reply.

AVE S.p.A. is committed to taking charge of reports and providing feedback, where possible, within the shortest possible time from receipt.

7. Personal Data Protection in Reports

Reports sent via e-mail may involve the processing of the user’s personal data, such as e-mail address, name, content of the communication, technical information on the reported problem and, only if voluntarily communicated by the user, information related to specific accessibility needs. AVE S.p.A. invites users not to transmit personal data not necessary for managing the report and, in particular, to avoid sending data belonging to special categories, unless such information is strictly indispensable for describing the encountered barrier.

The personal data received will be processed exclusively to:

• receive, analyze, and reply to the report;
• resolve any technical or accessibility issues;
• document the site’s improvement activities;
• fulfill any applicable legal obligations.

Processing will take place in compliance with the principles of lawfulness, fairness, transparency, data minimization, storage limitation, integrity, and confidentiality. For more information on the processing of personal data, the user can consult the privacy policy published on the AVE S.p.A. website.

8. Digital Security, Continuity, and NIS2

AVE S.p.A. considers digital security an essential element of accessibility: an accessible digital service must also be reliable, protected, and available. In managing the site and contact channels, AVE S.p.A. adopts or promotes technical and organizational measures proportionate to the risk, such as:

• protection of administrative access;
• updating and maintenance of digital platforms;
• monitoring for malfunctions and vulnerabilities;
• management of technical reports;
• protection of data transmitted by users;
• operational continuity and service restoration, where applicable;
• attention to the security of third-party suppliers and components;
• internal procedures for managing IT incidents.

If AVE S.p.A. falls within the scope of Legislative Decree No. 138 of September 4, 2024, the company will apply the relevant NIS obligations, including those related to cyber risk management, organizational accountability, supply chain security, and the notification of significant incidents according to the methods established by the competent Authority. Reports relating to IT vulnerabilities, security incidents, or site abuse must not be confused with accessibility reports. For such cases, where available, the security channel indicated by AVE S.p.A. or the institutional channels required by applicable legislation must be used.

9. Compatibility with Browsers and Assistive Technologies

AVE S.p.A. aims to make the site compatible with the main updated browsers, desktop and mobile devices, and commonly used assistive technologies. Optimal site use may depend on the use of updated browsers, operating systems, and assistive technologies. Any compatibility problems can be reported to the address privacy@ave.it.

10. Update of the Statement

This statement may be updated periodically to reflect:

• regulatory or technical changes;
• results of audits and accessibility checks;
• corrective actions implemented;
• evolutions of content, services, or the digital infrastructure;
• reports received from users.

Last revision of the statement: June 29, 2026

Drafting method: internal self-assessment